8.12 Support Management

These endpoints enables all customer support services to be managed.

get

Fetch a support session

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

get

/support/{orderId}

HTTPcURLJavaScriptPython

GET /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

post

Generate a support request for an order

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

post

/support/{orderId}

HTTPcURLJavaScriptPython

POST /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

put

Update a chat session

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

put

/support/{orderId}

HTTPcURLJavaScriptPython

PUT /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

delete

Close a chat session

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

delete

/support/{orderId}

HTTPcURLJavaScriptPython

DELETE /beckn/e-marketplace-bb/0.2/support/{orderId} HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

get

Fetch the agent to a support session

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

get

/support/{orderId}/agent

HTTPcURLJavaScriptPython

GET /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "id": "text",
  "person": {
    "id": "text",
    "url": "https://example.com",
    "name": "text",
    "image": {
      "url": "https://example.com",
      "size_type": "xs",
      "width": "text",
      "height": "text"
    },
    "age": "text",
    "dob": "2025-12-22",
    "gender": "text",
    "creds": [
      {
        "id": "text",
        "type": "VerifiableCredential",
        "url": "https://example.com"
      }
    ],
    "languages": [
      {
        "code": "text",
        "name": "text"
      }
    ],
    "skills": [
      {
        "code": "text",
        "name": "text"
      }
    ],
    "tags": [
      {
        "display": true,
        "descriptor": {
          "name": "text",
          "code": "text",
          "short_desc": "text",
          "long_desc": "text",
          "additional_desc": {
            "url": "text",
            "content_type": "text/plain"
          },
          "media": [
            {
              "mimetype": "text",
              "url": "https://example.com",
              "signature": "text",
              "dsa": "text"
            }
          ],
          "images": [
            {
              "url": "https://example.com",
              "size_type": "xs",
              "width": "text",
              "height": "text"
            }
          ]
        },
        "list": [
          {
            "descriptor": {
              "name": "text",
              "code": "text",
              "short_desc": "text",
              "long_desc": "text",
              "additional_desc": {
                "url": "text",
                "content_type": "text/plain"
              },
              "media": [
                {
                  "mimetype": "text",
                  "url": "https://example.com",
                  "signature": "text",
                  "dsa": "text"
                }
              ],
              "images": [
                {
                  "url": "https://example.com",
                  "size_type": "xs",
                  "width": "text",
                  "height": "text"
                }
              ]
            },
            "value": "text",
            "display": true
          }
        ]
      }
    ]
  },
  "contact": {
    "phone": "text",
    "email": "text",
    "jcard": {}
  },
  "organization": {
    "descriptor": {
      "name": "text",
      "code": "text",
      "short_desc": "text",
      "long_desc": "text",
      "additional_desc": {
        "url": "text",
        "content_type": "text/plain"
      },
      "media": [
        {
          "mimetype": "text",
          "url": "https://example.com",
          "signature": "text",
          "dsa": "text"
        }
      ],
      "images": [
        {
          "url": "https://example.com",
          "size_type": "xs",
          "width": "text",
          "height": "text"
        }
      ]
    },
    "address": "text",
    "state": {
      "name": "text",
      "code": "text"
    },
    "city": {
      "name": "text",
      "code": "text"
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    }
  },
  "rating": "text"
}

put

Update agent for a support request

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Body

application/json

Details of customer support

order_idstringOptional

callback_phonestring · phoneOptional

Responses

default

Successful closure of a chat session

application/json

put

/support/{orderId}/agent

HTTPcURLJavaScriptPython

PUT /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Content-Type: application/json
Accept: */*
Content-Length: 2099

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}

delete

Remove an agent from a support request

Path parameters

orderIdstringRequired

Human-readable ID of the order. This is generated at the Provider Platform layer. The Provider Platform can either generate order id within its system or forward the order ID created at the provider level.

Responses

default

Successful closure of a chat session

application/json

delete

/support/{orderId}/agent

HTTPcURLJavaScriptPython

DELETE /beckn/e-marketplace-bb/0.2/support/{orderId}/agent HTTP/1.1
Host: virtserver.swaggerhub.com
Accept: */*

default

Successful closure of a chat session

{
  "descriptor": {
    "name": "text",
    "code": "text",
    "short_desc": "text",
    "long_desc": "text",
    "additional_desc": {
      "url": "text",
      "content_type": "text/plain"
    },
    "media": [
      {
        "mimetype": "text",
        "url": "https://example.com",
        "signature": "text",
        "dsa": "text"
      }
    ],
    "images": [
      {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      }
    ]
  },
  "order_id": "text",
  "callback_phone": "text",
  "chat": {
    "url": "text",
    "session_id": "text"
  },
  "faq": {
    "url": "text",
    "mime_type": "text"
  },
  "agent": {
    "id": "text",
    "person": {
      "id": "text",
      "url": "https://example.com",
      "name": "text",
      "image": {
        "url": "https://example.com",
        "size_type": "xs",
        "width": "text",
        "height": "text"
      },
      "age": "text",
      "dob": "2025-12-22",
      "gender": "text",
      "creds": [
        {
          "id": "text",
          "type": "VerifiableCredential",
          "url": "https://example.com"
        }
      ],
      "languages": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "skills": [
        {
          "code": "text",
          "name": "text"
        }
      ],
      "tags": [
        {
          "display": true,
          "descriptor": {
            "name": "text",
            "code": "text",
            "short_desc": "text",
            "long_desc": "text",
            "additional_desc": {
              "url": "text",
              "content_type": "text/plain"
            },
            "media": [
              {
                "mimetype": "text",
                "url": "https://example.com",
                "signature": "text",
                "dsa": "text"
              }
            ],
            "images": [
              {
                "url": "https://example.com",
                "size_type": "xs",
                "width": "text",
                "height": "text"
              }
            ]
          },
          "list": [
            {
              "descriptor": {
                "name": "text",
                "code": "text",
                "short_desc": "text",
                "long_desc": "text",
                "additional_desc": {
                  "url": "text",
                  "content_type": "text/plain"
                },
                "media": [
                  {
                    "mimetype": "text",
                    "url": "https://example.com",
                    "signature": "text",
                    "dsa": "text"
                  }
                ],
                "images": [
                  {
                    "url": "https://example.com",
                    "size_type": "xs",
                    "width": "text",
                    "height": "text"
                  }
                ]
              },
              "value": "text",
              "display": true
            }
          ]
        }
      ]
    },
    "contact": {
      "phone": "text",
      "email": "text",
      "jcard": {}
    },
    "organization": {
      "descriptor": {
        "name": "text",
        "code": "text",
        "short_desc": "text",
        "long_desc": "text",
        "additional_desc": {
          "url": "text",
          "content_type": "text/plain"
        },
        "media": [
          {
            "mimetype": "text",
            "url": "https://example.com",
            "signature": "text",
            "dsa": "text"
          }
        ],
        "images": [
          {
            "url": "https://example.com",
            "size_type": "xs",
            "width": "text",
            "height": "text"
          }
        ]
      },
      "address": "text",
      "state": {
        "name": "text",
        "code": "text"
      },
      "city": {
        "name": "text",
        "code": "text"
      },
      "contact": {
        "phone": "text",
        "email": "text",
        "jcard": {}
      }
    },
    "rating": "text"
  }
}